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IT Systems Engineer- Service Now-Hybrid

Date:  Sep 9, 2022

Milwaukee, WI, US

Requisition ID: 14494 

A Career in Beer:  


Our purpose at the Molson Coors Beverage Company is to delight the world’s beer drinkers. We are the world’s family brewer, brewing and selling our beer for over 350 years around the world.  We’re Talent Brewers - we believe in our brands and our people; we believe that a truly inspiring and diverse place to work is a must.  We want you to join our team of passionate self-starters who believe the world is full of untapped opportunities.  So, if you get fired up about making a real difference as part of a winning team like we do, we want to hear from you.


The Headlines:  


Molson Coors is looking for a self-starter to join our IT Operations team as the IT Systems Engineer for Service Now working in Milwaukee, WI.  This role is a part of the IT Operations (Run) team and is responsible for managing each of Molson Coors key and strategic IT Service Delivery Providers ensuring adherence to the global Configuration Management Process and ITSM tool platform management.  This includes managing foundational data, base tool functionality, upgrades, overseeing day-to-day support, and continuous improvement efforts ensuring best practices and standards are followed. This involves managing the process, overseeing and measuring execution, ensuring that the process remains fit for purpose, and that execution delivers the desired outcomes.  This role is an advocate and mentor to team members and users of ITSM tool.  Molson Coors business offers new opportunities everyday that as IT we get to enable and support providing dynamic opportunities to solve business problems, lead enablement of new capabilities, and increase value in our investment, collaborating with internal customers, IT teams, and MCBC partners.  Molson Coors offers a hybrid/flexible weekly work schedule of 3 days in office and 2 days work from home. 

The Responsibilities:


  • Provide leadership and support as ITIL team’s technical lead for the ITSM tool.  Oversees technical design, build, test of services and solutions, and implementation as coordinating with partners as appropriate.  Contributes to decisions about tools, methods & approaches.  Writes and maintains technical documentation.  Manages priorities and escalations. 
  • Oversee Configuration Management processes and execution across IT and multiple service providers ensuring adherence and adoption while driving compliance with the procedures, policies, data, technologies, and tools.  Includes leadership reporting and dashboards identifying trends, providing visibility, and leading resolution where appropriate.  Reviews efficiency and effectiveness of controls and ensures the design of the processes remain fit for purpose and aligns with business and industry best practices.
  • Assess new ServiceNow releases, managing release projects, and providing direction regarding adoption of new features.  Designs and configures/builds components as required.  As the ITSM tool SME, collaborate with ITIL team on ITIL functionality for Incident Management, Request/Catalog Management, Problem Management, Change Management, Knowledge Management, Self-Service Portals, and CMDB, IT Run, IT, and support partners. 
  • Assist in designing and implementation of reports, dashboards, and custom views utilizing applications such as Performance Analytics
  • Leveraging ServiceNow to monitoring the contractual obligations and economic impacts of global Service Provider agreements via SLAs and reporting.


The Other Qualifications:


  • You have at least 4 years of experience implementing, designing, and developing ITSM solutions preferably in ServiceNow
  • Experience managing the Configuration Management process and related ITSM solution
  • Preferred 4-year technical-oriented degree, or equivalent work experience with technical product and application support across CPG business processes
  • Experience in JavaScript, HTML, CSS, AngularJS, JSON and other scripting languages
  • Preferred ServiceNow System Administration Certification and ServiceNow Advanced System Administration Certification
  • Understanding of ITIL Foundations version 3 or version 4 (Certification Preferred)
  • Preferred that you have at least 2 years experiencing working with multiple 3rd-party service providers in IT Service Operations
  • Skilled in "Leading Others" to influence, drive and challenge our key IT service provider resources accordingly
  • Effective communication skills – both verbal and written
  • Your constant curiosity fosters an innovative style to create effective, efficient solutions.


Work Perks You Need to Know About:  


  • As the world’s family brewer, we have the scale to make big things happen and still get to know  colleagues on a first name basis across the globe
  • We play our part to make a difference – from charitable donations to hitting the streets together to build parks – giving back to the community is part of our culture and who we are.
  • Access to cool brand clothing and swag, top events, beer allotment
  • Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental and pension benefits
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences


At Molson Coors, the health and safety of our people is our number one priority. That’s why all offers of employment in the U.S. and Puerto Rico where legally permitted are contingent on the candidate showing proof of being fully vaccinated against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.  




At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.

Nearest Major Market: Milwaukee