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Sr IT Application Support Specialist

Date:  Jan 13, 2022

Milwaukee, WI, US

Requisition ID: 18559 

A Career in Beer and Beyond: 


Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life’s moments.  We’ve been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle.   


We are Talent Brewers with our culture routed in our core Values.  We believe in our brands and our people, and that diversity WITH inclusion is the key to a winning team culture.  We want you to join our team of brand ambassadors who believe the world is full of untapped opportunities.  So, if you get excited about making a real difference as part of a winning team like we do, we want to hear from you.  


The Headlines:   

In the role of the Senior IT Application Support Specialist working in Milwaukee, WI you will be part of the NA Information Technology Team. You will be responsible for internal, and 3rd Party delivered IT application support services within a Business Unit.  This is an important role in the regional IT Service Operations organization responsible for ensuring IT services delivered to a Molson Coors Business Unit are both efficient & effective.


Responsible for educating and working closely with key regional IT and business stake holders to understand their application support needs & activities as well as communication on critical application issues.

IT services are delivered through multiple outsourced service providers, including for example DxC. technology, British Telecom, Bell, AT&T etc. These IT services support critical business operations and directly affect make-ship-sell beer processes, as such this role has significant responsibility in ensuring the services delivered from those outsourced providers operate without issue.


The Responsibilities: 

  • Most importantly, you will be responsible for oversight of third parties to ensure the effective running of IT applications in a Business Unit, including activities associated with the monitoring, analysis, and reporting of application service provider performance versus SLA’s, ensuring consistent adherence to and proper execution of agreed policies and procedures by all parties. 
  • Responsible to address service delivery application outages, incidents and ensure proactive plans are in place to identify and fix root cause analysis findings, following agreed change control and release management processes. Co-ordinate with Environment Management the patching and maintenance of the application portfolio under management.
  • Escalation point person for IT service delivery concerns from the business and IT management for a Business Unit. Accountable to ensure all Business Unit business impacts are identified, discussed, and communicated to the appropriate leadership teams as part of the service delivery and reporting cycle. 
  • Shared responsibility for the process of management, monitoring and prioritizing Business Unit application enhancement requests, patches and upgrades.
  • Works closely with project teams, application and service transition management to ensure that new services, applications, projects brought into the production environment are supportable and do not adversely impact the Business Unit's critical core processes and systems.


The Qualifications:  

  • You have at least 6 years of experience in IT, 2-4 years in application operations, development or delivery, 1-2 years in service delivery type roles; Extensive experience with managing outside service providers, plus application development and delivery technical skills.  Communicates persuasively and effectively, both orally and in writing.
  • Application support in the cloud and\or batch scheduling experience a plus.
  • Preferably you understand solution delivery processes with knowledge of the solution development life cycle and typical problems associated with the implementation of information technology solutions.
  • SAP and\or Application Management in the cloud and\or batch scheduling experience a plus. 
  • You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities


Work Perks that You Need to Know About:  

  • Flexible work programs that support work life balance including a hybrid work model of 3 days in the office
  • We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities  
  • We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are 
  • Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization 
  • Ability to grow and develop your career centered around our First Choice Learning opportunities
  • Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
  • On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages! 
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences  


At Molson Coors, the health and safety of our people is our number one priority. That’s why all offers of employment in the U.S. where legally permitted are contingent on the candidate showing proof of being fully vaccinated against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.  


At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.

Nearest Major Market: Milwaukee