Retail Customer Service Rep Lead

Requisition ID: 34015 

A Career in Beer and Beyond:  

Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life’s moments.  We’ve been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle.    

We are Talent Brewers with our culture rooted in our core Values.  We believe in our brands and our people, and that diversity WITH inclusion is the key to a winning team culture.  We want you to join our team of brand ambassadors who believe the world is full of untapped opportunities.  So, if you get excited about making a real difference as part of a winning team like we do, we want to hear from you.   

The Headlines:  

In the role of Lead EBS Customer Service Representative working in Milwaukee, WI you will be part of the Guest Relations team.  You will understand the movement of beer and know how to use strategic measures to keep accurate inventory levels to deliver world class customer service to our employees and retirees at our Milwaukee Employee Beer Sales Store. You will use your strong retail knowledge to increase merchandise sales and achieve retail metrics, while having a passion for our products and a desire to work collaboratively with our customers and the Milwaukee Brewery.

This position reports to the Guest Relations Retail Supervisor and works closely with the Milwaukee Brewery and Guest Relations Teams.  

The Responsibilities:  

• Build strong collaborative relationships with the Milwaukee Brewery to order, unload, receive and maintain accurate levels of beer and non-alcoholic products for the Employee Beer Sales Store
• Use sound sales strategies to avoid dump beer cost to the Brewery                         
• Use knowledge of retail merchandising and to work with the EBS Coordinator and Retail Buyer to source sellable items that meet the needs of our customer base
• Understand and execute the intake of merchandise from quality checks to displays, with a plan to reach retail sales metrics
• Train EBS personnel on the safe operation of the pallet jack and forklift while moving pallets of beer and merchandise
• Maintain all equipment and advance all Brewery safety directives             
• Support and collaborate with the EBS Coordinator on opening/closing procedures, inventory counting and reporting, Brewery communications and retail strategies
• Act as “coordinator in charge” during the EBS Coordinator's absence and support the Retail Supervisor with training new EBS CSRs                     

.                                           

The Other Qualifications:    

• 1-3 years of retail experience
• High School Diploma/GED
• Knowledge of Retail POS software.                                
• Forklift and pallet jack certification.                               
• Knowledge of Beer and Merchandise Inventory control measures.                                   
• Ability to train CSRs on Retail Software and Forklift/Handtruck.                                         
• Ability to work collaboratively with Brewery and Guest Relations leadership.                       
• Must be able to safely lift up to 50 lbs.          
• Ability to stand for extended periods of time.
• Demonstrate strong verbal/written communication, team work, customer service, and leadership skills  

  Work Perks that You Need to Know About:   

• We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities   
• We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are  
• Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization  
• Ability to grow and develop your career centered around our First Choice Learning opportunities 
• On site Pub access to cool brand clothing and swag, top events and, of course... free beer and beverages!  
• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences   

Molson Coors is committed to an inclusive workplace.  We’re an equal opportunity employer and invite applications from candidates of all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail jobs@molsoncoors.com.