Retail Customer Service Rep Lead

Requisition ID: 37518 

Cheers to creating an incredible tomorrow!  

At Molson Coors, we tackle big challenges and defy the status quo.  With a proud legacy of excellence, an incredible portfolio of beer, seltzers, spirits, and non-alcohol brands, and a bold vision for our future... we’re on the path to transforming the beverage industry.  That requires remarkable individuals who are curious, tenacious, and never afraid to fail forward. 

We seek, value and respect everyone’s unique perspectives and experiences knowing that we are stronger together.  We collaborate as a team and celebrate each other’s successes. 

Here’s to crafting careers and creating new legacies. 

Crafted Highlights:    

In the role of Retail Customer Service Lead working in Golden, Colorado, you will be part of the Guest Relations Team.  You will ensure an excellent shopping experience at the Coors Brewery gift shop for all guests by providing a high level of customer service and maintaining solid product knowledge of our family of brands. Responsible for maintaining the visual appearance of the store, displays, processing incoming shipments, and ensuring that adequate merchandise is available to meet the projected daily sales goals. Supporting our e-commerce operation by picking and packing of orders as well processing and preparing incoming shipments when needed. Assist leaders and supervisors with operational duties as well as functioning as manager in charge on the sales floor including overseeing and providing supervision of daily operations and providing backup for Coordinator roles.

What You’ll Be Brewing:  

• Provide excellent customer service by way of solid product knowledge of branded merchandise.
• Operating the cash register accurately.
• Maintain the cleanliness and visual appearance of the store/displays.
• Support our e-commerce operation. Picking/Packing
• Assist with outside sales events
• Heavily assists with Coordinator roles to develop and provide back-up assistance.
• Maintain store standards through accurate ticketing, stocking of merchandise, and completion of receivers.
• Assist in the placement and organization of merchandise on the sales floor and in stockroom.
• Assist with physical inventory counts.
• Loss prevention through accurate use of the cash register.
• Assist with high level opening and closing procedures.
• Ensure safe and proper evacuation of visitors and employees.
• Assist with the training and onboarding of new hires.
• Honest and open communication.
• Provide feedback and solutions to gaps in processes and procedures.

Key Ingredients

• High School Diploma or equivalent, and previous customer service experience. Previous leadership experience is a plus.
• Demonstrate personal leadership by taking ownership of accountabilities, demonstrating integrity and adaptability, maintaining a positive attitude, and a self motivator.
• Weekend availability and lift up to 40 lbs. Weekends are a must.

Beverage Bonuses

• We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities   
• We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are  
• Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization 
• Ability to grow and develop your career centered around our First Choice Learning opportunities
• Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
• On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages! 
• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences   

Applications will be accepted on an on-going basis. 

Job Posting Grade: N/A

Job Posting Hourly Rate: $19.50 

Molson Coors is an equal opportunity employer.  We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail jobs@molsoncoors.com.