Retail Customer Service Lead

Requisition ID: 25315 

A Career in Beer and Beyond:  

Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life’s moments.  We’ve been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle.    

We are Talent Brewers with our culture rooted in our core Values.  We believe in our brands and our people, and that diversity WITH inclusion is the key to a winning team culture.  We want you to join our team of brand ambassadors who believe the world is full of untapped opportunities.  So, if you get excited about making a real difference as part of a winning team like we do, we want to hear from you.   

The Headlines:    

In the role of Retail Customer Service Lead working in Golde, Colorado, you will be part of the Guest Relations Team.  You will ensure an excellent shopping experience at the Coors Brewery gift shop for all guests by providing a high level of customer service and maintaining solid product knowledge of our family of brands. Responsible for maintaining the visual appearance of the store, displays, processing incoming shipments, and ensuring that adequate merchandise is available to meet the projected daily sales goals. Supporting our e-commerce operation by picking and packing of orders as well processing and preparing incoming shipments when needed. Assist leaders and supervisors with operational duties as well as functioning as manager in charge on the sales floor including overseeing and providing supervision of daily operations and providing backup for Coordinator roles.

The Responsibilities:  

• Provide excellent customer service by way of solid product knowledge of branded merchandise.
• Operating the cash register accurately.
• Maintain the cleanliness and visual appearance of the store/displays.
• Support our e-commerce operation. Picking/Packing
• Assist with outside sales events
• Heavily assists with Coordinator roles to develop and provide back-up assistance.
• Maintain store standards through accurate ticketing, stocking of merchandise, and completion of receivers.
• Assist in the placement and organization of merchandise on the sales floor and in stockroom.
• Assist with physical inventory counts.
• Loss prevention through accurate use of the cash register.
• Assist with high level opening and closing procedures.
• Ensure safe and proper evacuation of visitors and employees.
• Assist with the training and onboarding of new hires.
• Honest and open communication.
• Provide feedback and solutions to gaps in processes and procedures.

The Other Qualifications:  

• High School Diploma or equivalent, and previous customer service experience. Previous leadership experience is a plus.
• Demonstrate personal leadership by taking ownership of accountabilities, demonstrating integrity and adaptability, maintaining a positive attitude, and a self motivator.
• Weekend availability and lift up to 40 lbs. Weekends are a must.

Work Perks that You Need to Know About:   

• We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities   

• We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are  

• Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization  

• Ability to grow and develop your career centered around our First Choice Learning opportunities 

• Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources 

• On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages!  

• Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences   

Job Posting Salary Range:  

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.