Customer Sales Service Apprentice

Requisition ID: 24930 

We're looking for an Apprentice to join us at our Cardiff National Customer Service Centre office on a Hybrid basis starting in September 2023!

Why You Should Join Us
Our growing beverage portfolio in the UK & Ireland includes Madri Excepcional, Pravha, Staropramen, Blue Moon, Cobra, Rekorderlig & Aspall Cyder alongside popular favourites Coors, Carling - the UK’s number one selling lager, and the UK’s number one selling cask ale - Doom Bar.

Are you passionate about developing a career in beer with a ninth time Top Employers Institute UK Top Employer 2021 and third biggest global brewer? We’re delighted to be offering an exciting opportunity for a apprentice to join our multiple award-winning National Contact Centre team in Cardiff where they will experience a first-class customer service training programme over an 18-month period to gain a qualification and develop the skills, knowledge and experience in readiness to become a fully-fledged Sales and Service Advisor.  

At Molson Coors Beverage Company, our purpose is to unite People to Celebrate All Life’s Moments. That means our ambition is to be First Choice for Our People, Our Consumers and Our Customers.   

We live and breathe our values, one of them being Putting People First which means we will do everything we can to set you up for success. We just need your commitment, energy and enthusiasm!

You will:

• Capture customer orders and upsell promotions across our wholesale offering
• Proactively move customers to online ordering where appropriate
• Manager customer queries in a professional manner and resolve / allocate as appropriate
• Support the maintenance of our customer data by proactively updating the relevant systems 

What we need from you:

• GCSE in English/Maths (A-C/4-9) or equivalent
• Motivated to learn new skills
• Basic IT literacy (has used basic Microsoft packages such as Excel, Word, Outlook)

Molson Coors Beverage Company: Building Careers 
Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek diversity. We want to continue to create an environment where our people are truly able to be themselves at work, regardless of their gender, ethnicity, sexual orientation or religion. We want people to be able to bring their own creativity and style to work, so that we get diversity in our thinking across our organisation, as we believe that we are a better business for it.
This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background. We take pride in celebrating our unique brew and our people are our greatest asset.