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Customer Service Agent (FTC)

Date:  Jun 7, 2022

Burton upon Trent, GB

Company:  MolsonCoors_UK

We’re looking to recruit Customer Service Agents on a permanent and/or fix term contract basis to represent our growing beverage portfolio in the UK & Ireland includes Carling, Madri, Staropramen, Doombar, Coors, Rekorderlig, Cobra, Aspall Cyder and many more.

Our perks & key info:

  • Starting salary - £21,000 
  • Flexible benefits such as, private health care, Bonus & much more!
  • Flexible Hybrid working – 3 days office based & 2 days home working – you’ll need to have a suitable workspace & good WIFI – we’ll supply the rest!
  • Shift working - our office is open 7 days per week, you’ll work a shift pattern of an average of 38 hrs per week within these opening hours, that includes working one day a weekend 3 weeks out of 7- we pay you extra for weekend working too!

Your Purpose
As a Customer Service Advisor, you’ll be at the heart of our business – talking to our customers via inbound calls, email communication & via our website from pubs, restaurants, hotels, etc, supporting them with maintenance requests for one of our beer pumps, or perhaps a cooler is broken. 
You’ll not only support them with their issue by gathering as much information as possible but also support them with other issues we may be able to help with too. Relationship management is key as you’ll work closely with our Technical Services team ensuring efficient logging of the maintenance work for our Field Service Engineers.
Being organised will be your flare, as your day will also consist of planning the jobs with a variety of stakeholders, whilst ensuring that the technician’s leading the installation have the best possible chance to complete the job right first time. 
This isn’t your typical call centre role, as our team & office vibe is like no other. We’re the power behind the pump – an integral role within our organisation which could lead to an incredible career in beer – we’re usually recruiting because of internal movements! 

About You

  • This might come as a shock, but you’ve got to bring a great telephone manner with you
  • You’re intuitive and ask lots of questions. There’s no script with this role, you’ll follow your instincts to get to the bottom of the issue and work out the best course of action
  • You have experience in delivering customer service, either on the phone or face to face
  • Willingness to work across a set shift pattern, details above
  • You want to take ownership of your work and show independence in achieving results
  • A real bonus is experience with issue resolution or complaint handling previously

About Us
For over two centuries Molson Coors has been brewing beverages that unite people for all of life’s moments. We produce some of the most beloved and iconic beer brands ever made. While the company’s history is rooted in beer, we offer a modern portfolio that expands beyond the beer aisle.

  • We’re one of the UK’s Most Attractive Employers winning the Top Employer award for the last 9 years.
  • Flexible work programmes to ensure a work life balance is maintained such as our market leading Moments That Matter for significant moments in your life.
  • Commitment to the physical and mental wellbeing of all our people. We are proud to have been awarded Gold in Mind’s Workplace Wellbeing Awards.
  • We’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment which is reflected in Our Beer Print and our 2025 sustainability targets.

Molson Coors: Building Careers
Molson Coors Beverage Company is an Equal Opportunity Employer and we seek diversity. We want to continue to create an environment where our people are truly able to be themselves at work, regardless of their gender, ethnicity, sexual orientation or religion. We want people to be able to bring their own creativity and style to work, so that we get diversity in our thinking across our organisation, as we believe that we are a better business for it.
This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background. We take pride in celebrating our unique brew and our people are our greatest asset.