Senior Customer Collaboration Lead (FTC)

Requisition ID: 32262 

Why You Should Join Us

For over two centuries, Molson Coors has been bringing people together over a cold beer, but today, our modern portfolio of award-winning brands extends beyond beer to meet the evolving tastes and preferences of our consumers.

With a presence in over 100 countries and a team of 16,000 talented employees globally, we take pride in our traditions, brands and the role we play in uniting people to celebrate all life’s moments.

As one of the world’s leading beverage companies, we are passionate about promoting responsible drinking and creating a sustainable future.

In addition to popular favourites like Coors, Carling and Doom Bar, our beverage portfolio includes Aspall, Rekorderlig, Staropramen, Madrí Excepcional and Blue Moon. We also have an expanding and evolving premium spirits range that include Black Cow Vodka, Bandero Tequila and Tarquins Gin.

As a People First organisation, we’re happy to discuss flexible working options.

Your Purpose

We're now recruiting for a 14 month FTC as the Customer Collaboration Lead. In this role you will build and lead engagement with our customers through delivering 'best in class' customer collaboration including but not limited to volume demand requirements (30-60-90)'s, business strategy and internal/external relationship management.

You will serve as the voice of the customer within Molson Coors, translating their needs to the wider demand, sales and logistics team, while representing Molson Coors to the customer. Your focus will be on building collaborative relationships with our customers and delivering world-class customer service aligned with our strategy.

You will be holding frequent communication with the customer to understand volumes and delivery requirements, translating these outputs into the wider demand/supply planning, commercial, & logistics teams.

Key Responsibilities

• Work with logistics and commercial teams to deliver customer service and experience metrics for identified accounts.
• Own the customer forecast, collaborating directly with customers and executing within the Integrated Business Execution Zone. Incorporate insights and trend data into forecast and learn from deviations to improve accuracy.
• Accountable for effective relationship management at appropriate levels internally and externally to Molson Coors.
• Regularly communicate customer service and relationship status to wider logistics and commercial teams through DDS meetings and customer meetings.
• Operational Cost Improvement - act as a link between commercial teams, customers, and operations.

About You

You may not meet all the criteria for the role, but don't let that stop you from applying. We all need to learn and develop, and we can help you do this here at Molson Coors.

• Logistics experience in a customer facing environment is essential
• Proven record of strong collaboration with customers.
• Strong communicator internally and externally across multiple levels in an organisation.

About Us

• We’re one of the UK’s Most Attractive Employers winning the Top Employer award for the last 11 years.
• Equal Parent Leave - as much or as little as you wish of 52 weeks parent leave, with 26 weeks at full pay irrespective of gender or path to parenthood.
• Flexible work programmes to ensure a work life balance is maintained such as our market leading Moments That Matter for significant moments in your life.
• Commitment to the physical and mental wellbeing of all our people reflective of our People First value.
• We’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities, and the environment which is reflected in Our Beer Print and our 2025 sustainability targets.
   

Molson Coors Beverage Company: Building Careers

Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek diversity. We want to continue to create an environment where our people are truly able to be themselves at work, regardless of their gender, ethnicity, sexual orientation, or religion. We want people to be able to bring their own creativity and style to work, so that we get diversity in our thinking across our organisation, as we believe that we are a better business for it.

This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background. We take pride in celebrating our unique brew and our people are our greatest asset.

We are Disability Confident Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us at careers@molsoncoors.com.

We want you to succeed and will be happy to support you.