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IT Service Specialist

Date:  Oct 12, 2021

Burton On Trent, GB

Company:  MolsonCoors_UK

Requisition ID: 18330 

Why You Should Join Us


For over two centuries Molson Coors Beverage Company has been brewing beverages that unite people for all of life’s moments. We produce some of the most beloved and iconic beer brands ever made. While the company’s history is rooted in beer, we offer a modern portfolio that expands beyond the beer aisle.


Our growing beverage portfolio in the UK & Ireland includes Pravha, Staropramen, Blue Moon, Rekorderlig, Aspall Cyder alongside popular favourites Coors, Carling - the UK’s number one selling lager, and the UK’s number one selling cask ale - Doom Bar.


Your Purpose


In this role, you will be supporting IT Operations leadership within a specific country and/or geography, evaluating service trends, and assists with the planning and implementation of approved programs for improvement.


You’ll be assisting in the day-to-day coordination and delivery of IT services to the business.  As well as assists with investigations on delivery outages, acts as a single point of contact for both service providers and MCBC IT service users; coordinates resolution of service issues; and escalates performance issues as required.


Our IT services are delivered through multiple outsourced service providers, including for example DxC Technology, British Telecom, Bell, AT&T, Infosys, etc. These IT services support critical business operations and directly affect make-ship-sell beer processes, as this role coordinates service delivery for their area of responsibility to ensuring the services delivered from those outsourced providers are effective & operate without issue.


Key Responsibilities:


Coordinates third-party service providers to ensure the effective delivery of IT services and consistent adherence to and proper execution of agreed policies and procedures by all parties. 

  • Cultivates relationships with IT clients.  Assists with the investigation of service issues. Participates in proactive incident & problem management, reviewing delivery performance against SLA's, evaluating trends, and assisting with the planning and implementation of approved programs for improvements.
  • Identifies IT service problems and escalates major problems through the Service Operations management hierarchy as necessary.  Assists with communications to affected stakeholders.
  • Approves training materials and conducts "Lunch and Learns" with system end-users in the region, as well as new IT onboarding sessions as needed.  Reviews and approves process documentation.
  • Coordinates the scheduling and communications for refresh/upgrade activities.  Coordinates end-user interventions to ensure that goals and targets are achieved.



About you


• You’ll have proven IT experience, with knowledge of ITIL and IT operations processes, and an understanding of IT service management activities, with at least some experience in IT service operations.

•  You will be a proactive and great communicator with the ability to manage multiply stakeholders as well as good negotiation and vendor management skill

• Ideally you will have experience in managing 3rd party IT service providers as well as experience in an SAP and/or salesforce.com environment.


About Us


• We’re one of the UK’s Most Attractive Employers winning the Top Employer award for the last 8 years.


• Flexible work programmes to ensure a work life balance is maintained such as our market leading Moments That Matter for significant moments in your life.


• Commitment to the physical and mental wellbeing of all our people. We are proud to have been awarded Gold in Mind’s Workplace Wellbeing Awards.


• We’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment which is reflected in Our Imprint and our 2025 sustainability targets.




Molson Coors: Building Careers


Molson Coors Beverage Company is an Equal Opportunity Employer and we seek diversity. We want to continue to create an environment where our people are truly able to be themselves at work, regardless of their gender, ethnicity, sexual orientation or religion. We want people to be able to bring their own creativity and style to work, so that we get diversity in our thinking across our organisation, as we believe that we are a better business for it.


This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background. We take pride in celebrating our unique brew and our people are our greatest asset