Customer Service Agent - FTC

Requisition ID: 32651 

Why You Should Join Us

For over two centuries, Molson Coors has been bringing people together over a cold beer, but today, our modern portfolio of award-winning brands extends beyond beer to meet the evolving tastes and preferences of our consumers.

With a presence in over 100 countries and a team of 16,000 talented employees globally, we take pride in our traditions, brands and the role we play in uniting people to celebrate all life’s moments.

As one of the world’s leading beverage companies, we are passionate about promoting responsible drinking and creating a sustainable future.

In addition to popular favourites like Coors, Carling and Doom Bar, our beverage portfolio includes Aspall, Rekorderlig, Staropramen, Madrí Excepcional and Blue Moon. We also have an expanding and evolving premium spirits range that include Black Cow Vodka, Bandero Tequila and Tarquins Gin.

As a People First organisation, we’re happy to discuss flexible working options.

Your Purpose

We are looking to recruit a Customer Service Advisor on a fix term contract basis to join our brilliant Technical Services department.

You will be liaising with our external customers in their pubs, clubs, restaurants and more whilst working with our internal stakeholders to maintain our brilliant brands!

We offer Flexible Hybrid working – a mix of working from our vibrant Burton office and working from home. You will need to have a suitable workspace & good WIFI – we’ll supply the rest!

Key Responsibilities

As a Customer Service Advisor, you’ll be at the heart of our business – talking to our on-trade customers via inbound calls, email communication & via our website from pubs, restaurants, hotels, etc, supporting them with maintenance and new dispense point requests.

Relationship management is key as you’ll work closely with our Technical Services team ensuring efficient logging of the maintenance work for our Field Service Engineers.

Being able to work as part of a team along with working under your own initiative, your day will also consist of working with internal stakeholders to plan in new installations as part of our expanding product portfolio.

This isn’t your typical call centre role, as our team & office vibe is like no other. We’re the power behind the pump – an integral role within our organisation which could lead to an incredible career in beer – we’re usually recruiting because of internal movement within our organisation!

About You

• Experience of delivering excellent customer service, either on the phone or face to face.
• You enjoy learning new skills and processes, in a fast-paced environment
• Takes ownership of your work and show independence in achieving results.
• Issue Resolution skills that meet the needs of our customers and our business.
• Comfortable with daily computer use and internal software/systems

About Us

For over two centuries Molson Coors has been brewing beverages that unite people for all of life’s moments. We produce some of the most beloved and iconic beer brands ever made. While the company’s history is rooted in beer, we offer a modern portfolio that expands beyond the beer aisle.

• We’re one of the UK’s Most Attractive Employers winning the Top Employer award for the last 11 years!
• Flexible work programmes to ensure a work life balance is maintained such as our market leading Moments That Matter for significant moments in your life.
• Commitment to the physical and mental wellbeing of all our people. We are proud to have been awarded Gold in Mind’s Workplace Wellbeing Awards.
• We’re committed to raising industry standards and leaving a positive imprint on our employees, consumers, communities and the environment which is reflected in Our Beer Print and our 2025 sustainability targets.

Molson Coors Beverage Company: Building Careers 

Molson Coors Beverage Company is an Equal Opportunity Employer, and we seek diversity. We want to continue to create an environment where our people are truly able to be themselves at work, regardless of their gender, ethnicity, sexual orientation or religion. We want people to be able to bring their own creativity and style to work, so that we get diversity in our thinking across our organisation, as we believe that we are a better business for it.

This makes our talent strategy simple – we want the best talent in all our roles, regardless of their background. We take pride in celebrating our unique brew and our people are our greatest asset.

We are Disability Confident Committed. If you require any additional assistance or adjustments in advance of, or during the application and/or hiring process, please contact us at careers@molsoncoors.com. We want you to succeed and will be happy to support you.

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