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Customer Service Analyst

Date:  Nov 26, 2021
Location: 

Milwaukee, WI, US

Requisition ID: 18684 

A Career in Beer and Beyond: 

   

Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life’s moments.  We’ve been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle.   

 

We are Talent Brewers with our culture rooted in our core Values.  We believe in our brands and our people, and that diversity WITH inclusion is the key to a winning team culture.  We want you to join our team of brand ambassadors who believe the world is full of untapped opportunities.  So, if you get excited about making a real difference as part of a winning team like we do, we want to hear from you.  

 

The Headlines:   

In the role of Customer Service Analyst working in Milwaukee, WI you will be part of the Customer Supply Chain OrganizationYou will manage forecasts, inventory, orders, shipment information, and demand analysis services for a defined set of breweries, distributors, distribution centers, import partners, contract partners, field sales and marketing personnel.

 

In this role, it’s critical to drive value creation for stakeholder groups on initiatives/issues touching the distributor where feedback and the distributors’ point of view needs representation.  Drive to continuously meet or exceed service, financial and product supply goals by partnering with the distribution center inventory team and internal stakeholder groups.

 

This position reports to Manager, Customer Service and works closely with Sales Operation Managers, Distributors, and Logistics Team.

 

The Responsibilities: 

  • Manage distributor relationships to ensure that their product needs are satisfied
  • Capitalize on all wholesale/retail sales opportunities, through proactive inventory management and analysis, while balancing distributors’ and MillerCoors goals/costs
  • Make timely decisions to resolve distributor, field sales, and brewery requests/problems with a sense of urgency, leveraging superior customer working relationships with all internal and external contacts
  • Maintain the integrity of forecasting, ordering and reporting systems that are used by MillerCoors, import and contract distributors, providing users training and guidance as needed

 

The Other Qualifications:

  • Excellent PC (Excel, PowerPoint, Word, MS-Outlook) and analytical skills, experience in Business Objects and SAP are highly desirable
  • You have a Bachelor’s degree in Supply Chain, Business or related field OR equivalent work experience.
  • 1-2 years of experience in Customer Service 
  • Demonstrable evidence of driving World Class Supply Initiatives to deliver on challenging objectives
  • You love a challenge. You complete complex projects quickly and adeptly with your understanding of the business priorities. 
  • You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy 

 

 

Work Perks that You Need to Know About:  

  • Flexible work programs that support work life balance including a hybrid work model of 3 days in the office
  • We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities  
  • We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are 
  • Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization 
  • Ability to grow and develop your career centered around our First Choice Learning opportunities
  • Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, 401k option with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
  • On site Pub, access to cool brand clothing and swag, top events and, of course... free beer and beverages! 
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences  

 

At Molson Coors, the health and safety of our people is our number one priority. That’s why all offers of employment in the U.S. where legally permitted are contingent on the candidate showing proof of being fully vaccinated against Covid 19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirements. Individuals with medical issues or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.


Nearest Major Market: Milwaukee