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Title:  Customer Service Manager, Export & License

Date:  Nov 10, 2020

Prague, CZ

Company:  MolsonCoors_International

Requisition ID: 13673 



Why you Should Join Us:


Our Export and License EMEA & APAC team have an entrepreneurial start-up feel. Diverse and virtual, we’ve got international experience to share with you and new markets for you to explore across EMEA & APAC.  We’re serious about results.  We move fast, cover a lot of ground, we’re agile and we work hard. We set ambitious goals, and we make things happen.

If you can relate to us, and you’d like to be a part of our growing team - read on and get ready for your career in beer!  


Your Purpose:


You will be covering a cluster of countries/partners, supporting Regional Sales teams to deliver Volume, NSR, EBIT & Cash through outstanding partner management


You will support Regional Sales teams in the development of joint business plans, to build & execute our brands in market, for the long term sustainable growth for Export & License, and our partners as appropriate.


You will be the first point of contact for the partners managing key matters concerning POCM & supply forecasting, Brand investment tracking & reconciliation, day to day contract management.


You will foster excellent communication links that build trusting relationships, to bring to life our brands in a compelling way for distributors, retailers and consumers. You will primarily manage your customers remotely, by phone and email.


About You:


  • You can demonstrate a strong ability to follow a process, and work in a challenging support role, which requires an autonomous and proactive approach to customer service management
  • <span style="font-family:"Calibri",sans-serif">You put people first, you’re able to build & maintain relationships with partners across all functions & levels internally and externally, and you strive to meet and exceed customer expectations by understanding and anticipating their needs
  • <span style="font-family:"Calibri",sans-serif">You are bold and decisive, you’re comfortable working in a challenging environment and you’re able to focus on the right priorities, ensuring the customer delivers on their contractual obligations.
  • <span style="font-family:"Calibri",sans-serif">You take accountability, you proactively contribute to the development & execution of an agreed Annual Operating Plan in cooperation with Regional Sales teams & your partner.
  • <span style="font-family:"Calibri",sans-serif">You learn every day, you’re curious and solutions oriented, you listen to your partners, learning about their needs and expectations, and you’re always thinking about different options to maximise business opportunities
  • <span style="font-family:"Calibri",sans-serif">You’re a team player, you’re collaborative, action oriented, tenacious, enthusiastic and have a flexible mindset, you deliver results and celebrate success together with your team
  • <span style="font-family:"Calibri",sans-serif">You are fluent in English both verbal and written


Our Hiring Process:


After we’ve reviewed your application, our recruiter will be in touch to learn more about you and help you understand if the role is a good fit for you. You’ll then be invited to meet our team which may consist of virtual or face to face meetings as well as presenting a business case relevant to the role you have applied to. We’ll make an offer of employment and once you accept, you’ll go through our On-Boarding program designed to ensure you have a great experience and are ready on your first day with us


Join our team, click the apply button today!

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.