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Subject Matter Expert Hire To Retire

Date:  Jun 24, 2022
Location: 

Bucharest, RO

Company:  MolsonCoors_GBSRomania

Requisition ID: 20770 

With in-depth expertise on each HTR functional area, including  systems and tools, the Subject Matter Expert (aka Process Improvement Specialist) is supporting the Process Improvement Manager on improvement opportunity identification and on execution of the HTR roadmap (process migrations, IT implementations, process standardization and simplification, operational excellence initiatives). 

 

KEY RESPONSIBILITIES

Service Delivery

  • Create/update process maps and service catalogues 

  • Track the inventory of process documentation available at the tower level and coordinate with GBS managers the regular updates and business reviews and approvals 

  • Develop training materials, learning paths and control mechanism around knowledge on the floor 

  • Develop means and methods of capturing, processing, anaysing and reporting on the current process and team performance 

  • Provide data for benchmarking of tower KPIs against industry standards on the basis of need 

  • Contribute to improvement of the process control enviroment looking at escalations, issues and audit findings and proposing remediation plans 

  • Support other towers while executing similar projects by sharing best practices and lessons learnt and/or contributing to specific cross-functional initiatives on the basis of need  

  • Provide guidance in handling complex and/or cross-functional problems and work with other functional areas in resolving escalated complaints or disputes 

Process Standardization and Optimization 

  • Support Process Improvement Manager on executing the process standardization and optimization roadmap by undertaking various assigments (data gathering, fit-gap analysis, system testing, etc) 

  • Act as Continuous Improvement champion at the tower level, encouraging teams to identify and log ideas the in Idea Management System (IMS), coaching on problem statement and benefit estimation, ensuring idea replication and best practice sharing from one team to another 

  • Coordinate periodic FTE sizing exercises on the floor 

Process Transformation 

  • Contribute to technology deployments and tool implementations on the floor  

  • Support global and regional projects during migrations, from baselining to steady state, performing solution fit/gap analysis and proposing remediation actions for exceptions identified 

  • Act as SPOC for new process implementations/changes 

 

 

SKILLS & RELEVANT WORK EXPERIENCE

  • Minimum 2-3 years’ experience of payroll services for Romania

  • Advanced degree of comfort within performance management frameworks (KPIs identification, root cause analysis, action driving and tracking) 

  • Comfortable with business process mapping concepts and tools (Visio, Aris, etc) 

  • Excel Intermediate to Advanced 

  • English Language - Proficient level (B2 and above) 

  • Experience with SAP and Workflows 

  • Strong analytical skills and critical thinking capabilities 

  • Communication and meeting/workshop facilitation skills 

  • Ability to coordinate and manage groups without direct reporting lines 

 

Job Posting Grade: 10 

 

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.