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Manager ServiceNow Support

Date:  Jan 6, 2023

Bucharest, RO

Company:  MolsonCoors_GBSRomania

Requisition ID: 24766 


Do you enjoy solving complex business problems and like to innovate with the endless possibilities that ServiceNow offers?


This is a golden opportunity to advance your career alongside the business and make a huge impact on how the business operates in the ServiceNow space.


We are Molson Coors, a leading brewer with 18,000+ employees and 130+ beer brands, in over 50 countries. If Miller Genuine Draft, Madri, Staropramen, Bergenbier sound familiar, then you already know some of our brands.


The Manager ServiceNow Support is part of our global IT Operations team leading the ServiceNow support team.   

The role leads and participates in design, configuration/development, testing, implementation, and support of ServiceNow solutions and mentors team members.


Given the fact that this role is part of a global team, the work schedule will be between 11:30 – 20:00


Your day-to-day will include:


  • Managing the team, adhering to HR practices for time reporting, people retention, performance assessment, motivation, and talent development
  • Leading and participating in developing solutions, building roadmaps, software development and configuration, collaborating with ITIL process owners and IT management through the lifecycle including analysis, design, coding, testing and implementation
  • Managing evaluation of software processes, identifies, proposes, and initiates software process improvement activities devising solutions and continuous improvement of standards
  • Analyzing end states goals, software/system requirements and implications/impacts to determine solution options and feasibility of solution development within time and cost constraints


Your skills and qualifications:

  • Significant ServiceNow development experience (design, development, implementing ServiceNow solutions) - 3 years
  • ServiceNow System Administration Certification and ServiceNow Advanced System Administration Certification
  • Good understanding of ITIL Foundations
  • Key role in designing and delivering a project (building roadmaps)
  • Responsible for the support of a solution
  • Team management experience: 2 years
  • Innovative thinking


  • Experience in working with 3rd Party Service Providers


What we offer:

  • Competitive salary packages and bonuses
  • Flexible benefits budget
  • Hybrid flexible work and a focus on work-life balance
  • A Class nice office spaces, including our own Beer Point
  • Friendly team environment
  • Comprehensive medical subscription
  • Extensive training & development opportunities (internal development programs, LinkedIn Learning, external certifications financed by the company)
  • Other perks: Therme discounts, Bookster subscription, Extra leave days



At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.