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Title:  Customer Experience Coordinator

Date:  Sep 17, 2022
Location: 

Toronto, ON, CA

Requisition ID: 22788 

 

A Career in Beer and Beyond:

Our purpose at Molson Coors Beverage Company is to brew beverages that unite people to celebrate all life’s moments.  We’ve been brewing iconic brands for over 350 years and are now proud to be offering a modern portfolio that expands beyond the beer aisle.   

 

We are Talent Brewers with our culture rooted in our core Values.  We believe in our brands and our people, and that diversity WITH inclusion is the key to a winning team culture.  We want you to join our team of brand ambassadors who believe the world is full of untapped opportunities.  So, if you get excited about making a real difference as part of a winning team like we do, we want to hear from you. 

 

The Headlines:

Alongside the Sr Manager, Customer Operations, the Customer Experience Coordinator will be responsible for bringing to life the Molson Coors Customer Service Charter – namely, concepting and supporting strategies, tactics, and processes that will enable Molson Coors to deliver best-in-class customer service to retailers who sell our products (our customers). They will be responsible for proactive and precise service-related communications to our frontline sales team and our customers. They will build, maintain, and track our progress on a customer service scorecard so to hold Molson Coors accountable for being a first-choice supplier in the market.

 

The Responsibilities:

  • Lead through influence: Influences and interacts regularly with stakeholders at all levels to understand and align on solutions that remove barriers for the commercial organization and our customers
  • Problem solving and project management: Quickly identifies issues impacting the customer experience and puts plans in place to solve them, balancing long- and short-term issues through prioritization
  • Customer service: Responsible for the communication flow of commercialization, owning the content and communication needed to successfully sell and support Molson Coors brands (which includes ensuring the sales teams have retail solutions that meet their needs and the needs of our customers)

 

The Other Qualifications:

  • You thrive on challenge. You act with appropriate urgency to various market events and trends that require a quick turnaround in plans and strategy 
  • You are confident, diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships 
  • You are deadly serious about execution and take pride in a proven track record in delivering results 
  • You are a strong team player that can inspire others; you respect your commitments, hold yourself and others around you accountable 
  • You have an associate’s or bachelor’s degree in Business Administration or other relevant field
  • You have 3-5 years of relevant experience in sales and/or customer service working within a matrix organization (CPG or similar industry preferred)
  • You have experience influencing at multiple levels within a matrix organization
  • You can complete complex projects quickly and adeptly with an understanding of business priorities
  • You know how to build cross-functional relationships and collaborate to achieve the best outcome for the business and the customer
  • You have a track record of delivering sales/retail service solutions for the business
  • You have had success as an influential voice within a business; you can rally support and drive positive change within established processes and systems
  • As part of the recruitment process, the candidates will be required to provide consent to complete a criminal background check.

 

Work Perks that You Need to Know About:  

  • We care about our People and Planet and have challenged ourselves with stretch goals around our key priorities  
  • We care about our communities, and play our part to make a difference – from charitable donations to hitting the streets together to build parks, giving back to the community is part of our culture and who we are 
  • Engagement with a variety of Employee Resource Groups, which can provide volunteer opportunities, leadership experience, and networking through the organization 
  • Ability to grow and develop your career centered around our First Choice Learning opportunities
  • Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental, vision, pension plan with incredible employer match, generous paid time off plans, an engaging Wellness Program, and an Employee Assistance Program (EAP) with amazing resources
  • On site Pub access to cool brand clothing and swag, top events and, of course... free beer and beverages! 
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences  

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.