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Title:  Process Improvement Manager HTR

Date:  Nov 21, 2022
Location: 

Bucharest, RO

Requisition ID: 24427 

Molson Coors is a leading brewer with 18,000+ employees, 30+ breweries and 130+ beer brands, consumed in more than 50 countries. Our GBS history in Romania started in 2015, when Molson Coors Global Business Services was established in Bucharest, and since then we have become a 650 people strong organization and growing continuously.

We deliver centralized operations to our Molson Coors Business Units across the globe in Finance, Master Data, Commercial, HR and IT Business Services. Our impressive brands portfolio across the world includes Miller Genuine Draft, Madri, Staropramen and Bergenbier.

 

This role will work with the business units, BPE, PMO, IT/HRIS and GBS teams across centers to develop and deploy improved operational performance across Hire to Retire processes in scope for GBS.

 

KEY RESPONSIBILITIES:

 

Service Delivery:

  • Develop KPI’s, reporting standards and process monitoring tools as needed
  • Improve internal control framework by a analyzing issue logs, ticket resolution feedbacks, customer surveys, escalations; propose remediation plans and new /enhanced controls where required

Process Standardization and Optimization

  • Partner with business and process owners on broader end to end standardization initiatives and lead process standardization and harmonization for services contracted
  • Drive GBS HTR continuous improvement agenda (efficiency, quality, compliance)
  • Lead specific CI projects within the tower

 Process Transformation

  • Contribute to technology deployments and tool implementations in the floor (ServiceNow, chatbots, RPAs)
  • Act as SPOC for new process implementations/changes/migrations

 

 Team Management

  • Comply with Molson Coors human resources policies and practices to retain employees, evaluate performance, motivate, and grow talent
  • Hold meetings to review individual and team performance with his/her team 

 

 

SKILLS & RELEVANT WORK EXPERIENCE:

Required

  • Experience on business processes management and process mapping
  • Experience with SSC/GBS/BPO/Big4 environment
  • Experienced leading improvement and transformational projects
  • Experience working / implementing SAP /SNOW / Chatbots/ RPA
  • Strong change management and influencing skills
  • Strong presentation and communication skills
  • English Language - Proficiency level (B2 and above)

 

Preferred 

  • Experience on functional area in Hire to Retire / HR but other service lines are also considered
  • Green Belt or Black Belt certification
  • People management experience
  • Project management

 

What we offer:

  • Competitive salary packages and bonuses
  • Flexible benefits budget
  • Hybrid flexible work (2 days/week in the office) and a focus on work-life balance
  • A Class nice office spaces, including our own Beer Point
  • Friendly team environment
  • Comprehensive medical subscription
  • Extensive training & development opportunities (internal development programs, LinkedIn Learning, external certifications financed by the company)
  • Other perks: Therme discounts, Bookster subscription, Extra leave days

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.