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Tour Operations Supervisor

Date:  Feb 07, 2019

Milwaukee, WI, US

Requisition ID: 5414 

A Career in Beer:

Our purpose at MillerCoors, a Molson Coors Company, is to delight the world’s beer drinkers.   We are the world’s family brewer, brewing and selling our beer for over 350 years around the world.  We’re TalentBrewers - we believe in our brands and our people, we believe that a truly inspiring and diverse place to work is a must.  We want you to join our team of passionate self-starters who believe the world is full of untapped opportunities. So, if you get fired up about making a real difference as part of a winning team like we do, we want to hear from you.


The Headlines:

In the role of Tour Operations Supervisor working in Milwaukee, Wisconsin, you will be part of the Guest Relations team. The person will be focused on managing, hiring, training, and developing our hourly level tour guides and photo operations team as well as our tour and photo coordiantors to ensure a premier customer experience.  


This position reports to the Guest Relations Manager and works closely with their own direct reports, other hourly employees, Guest Relations Coordinators, and fellow Guest Relations Supervisors in the hospitality and retail departments.


The Responsibilities:

  • Provide excellent customer service and communication training, ensuring that all team members provide our guests with a unique and branded experience
  • Partner with Retail and Hospitality Supervisors to develop and implement events that are collaboratively executed seamlessly and professionally, while driving customer traffic and bottom line profitability
  • Manage and develop tour and photo operations coordinators, and hold direct reports (hourly) as well as salaried employees accountable for performance, attendance, and customer experience
  • Manage team resources within general labor goals and hours; create weekly schedules and staffing, and manage payroll
  • Monitor and report on customer traffic, feedback, and engagement while delivering solutions for driving revenue and the customer experience


The Other Qualifications:

  • You are confident and competent. You are diplomatic, professional and exercise great judgment in developing and maintaining excellent business relationships within the business
  • You are a motivated leader that can inspire others; you respect your commitments and are able to obtain optimal results from your team through respect and development
  • You have a bachelor’s degree or equivalent
  • You have 3 years or more of experience training and management, specifically over hourly employees
  • You have 2 years of experience in a retail store, hospitality, tourism management, or a related field
  • You are excited about creating a fun and motivating atmosphere, and are able to coach and train diverse teams


Work Perks that You Need to Know About:

  • As the world’s family brewer we have the scale to make big things happen and still get to know  colleagues on a first name basis across the globe
  • We play our part to make a difference – from charitable donations to hitting the streets together to build parks – giving back to the community is part of our culture and who we are.
  • Access to cool brand clothing and swag, top events, beer allotment (21+)
  • Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, and health/dental benefits
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences
  • Opportunities for growth within the MillerCoors organization

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.

Nearest Major Market: Milwaukee