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Process Manager, IT Service Management

Date: 
Location: 

Milwaukee, WI, US

Requisition ID: 12116 

A Career in Beer:  

 

Our purpose at the Molson Coors Beverage Company is to delight the world’s beer drinkers. We are the world’s family brewer, brewing and selling our beer for over 350 years around the world.  We’re Talent Brewers - we believe in our brands and our people, we believe that a truly inspiring and diverse place to work is a must.  We want you to join our team of passionate self-starters who believe the world is full of untapped opportunities. So, if you get fired up about making a real difference as part of a winning team like we do, we want to hear from you.

 

The Headlines:  

 

In the role of IT Service Mgt, Process Mgr working in Milwaukee, WI you will be part of the North America IT team.  This role will ensure the efficient and effective operational governance of the ITIL based IT operations management processes across all IT Service Providers.  As the process owner for these ITIL processes, this position will oversee and measure how each external IT Service Provider executes the Molson Coors standard IT operations and management processes, ensuring the processes remains fit for purpose, and its execution delivers the desired outcomes.

 

The Responsibilities:

  • Accountable for the overall quality, effectiveness, and adherence of the ITIL based operations management processes in Molson Coors.  Focused areas are Knowledge Management and Request Management.
  • Partnership with Incident and Problem Management process owner.  Investigates execution of critical/complex incidents and problems and ensures adherence to the master clock for resolution and root cause analysis.
  • Coordinate across IT and service providers the operations of the processes.  Oversee the management and execution of the process, drive compliance across multiple service providers with the procedures, policies, data, technologies, and tools associated with these processes. 
  • Identify issues with execution of the process and review the efficiency and effectiveness of the ITIL controls.  Ensures the design of the processes remain fit for purpose and align with the business and follow industry best practices.
  • Leadership reporting and dashboards with focus on service delivery and end user customer satisfaction, including identification of trends, providing visibility, and leading resolution where appropriate. 

 

The Other Qualifications:

  • You have a Bachelor’s degree
  • You have at least 4 years of experience in IT with 4 to 6 years’ experience in defining, updating, deploying, and managing ITIL processes and related technology to support ITIL practices in global organizations.  ITIL Practitioner Certification preferred.
  • Preferred that you have at least 2 years experiencing working with multiple 3rd-party service providers preferably in IT Service Operations
  • Understanding of IT service management activities
  • Strong communication skills – both verbal and written
  • Your constant curiosity fosters an innovative style to create effective, efficient processes.
  • You are confident and competent.  You are diplomatic, professional and exercise great judgement in developing and maintaining excellent business relationships within the business.

 

                            

Work Perks You Need to Know About:  

  • As the world’s family brewer we have the scale to make big things happen and still get to know  colleagues on a first name basis across the globe
  • We play our part to make a difference – from charitable donations to hitting the streets together to build parks – giving back to the community is part of our culture and who we are.
  • Access to cool brand clothing and swag, top events, beer allotment
  • Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental and pension benefits
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.


Nearest Major Market: Milwaukee