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IT Application Support Manager

Date: 
Location: 

Milwaukee, WI, US

Requisition ID: 10409 

A Career in Beer:  

 

Our purpose at the Molson Coors Beverage Company is to delight the world’s beer drinkers. We are the world’s family brewer, brewing and selling our beer for over 350 years around the world.  We’re Talent Brewers - we believe in our brands and our people, we believe that a truly inspiring and diverse place to work is a must.  We want you to join our team of passionate self-starters who believe the world is full of untapped opportunities. So, if you get fired up about making a real difference as part of a winning team like we do, we want to hear from you.

 

The Headlines:  

 

In the role of IT Application Support Manager working in Milwaukee, WI you will be part of the North America IT Services Operation team.  The person will work closely with regional IT and business stakeholders to understand application support needs and manage the third-party service providers responsible for fulfilling those needs. These IT services support critical business operations, directly affecting the business, so this role has significant responsibility in ensuring the services are delivered without issue.

 

The Responsibilities:

  • Manage relationships with third parties to ensure the effective running of IT applications, ensuring consistent adherence to and proper execution of agreed policies and procedures by all parties
  • Oversee activities associated with monitoring, analysis, and reporting of application service provider performance
  • Develop plans to identify and fix root causes of application outages and incidents following agreed upon change control and release management processes
  • Act as point of escalation for IT service delivery concerns form the business and IT management for your area, ensuring business impacts are identified and discussed
  • Collaborate with project teams and application/service transition team to ensure that new services and upgrades are implemented without adverse impact the company’s critical core system

 

The Other Qualifications:

  • You have a Bachelor’s degree
  • You have at least 8 years of IT experience with at least 4 years in application development or delivery
  • You have at least 2 years in management roles
  • Previous experience with managing outside service providers
  • You are a skilled negotiator focused on the client; your constant curiosity fosters your innovative style and you can equally execute ideas given to you

Work Perks You Need to Know About:  

  • As the world’s family brewer we have the scale to make big things happen and still get to know  colleagues on a first name basis across the globe
  • We play our part to make a difference – from charitable donations to hitting the streets together to build parks – giving back to the community is part of our culture and who we are.
  • Access to cool brand clothing and swag, top events, beer allotment
  • Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental and pension benefits
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

 

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.


Nearest Major Market: Milwaukee