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Business Process Manager - Order Management

Date:  Jan 10, 2022

Milwaukee, WI, US

Requisition ID: 16640 

A Career in Beer:   

Our purpose at Molson Coors Beverage Company is to unite people to celebrate all of life’s moments. We want you to join our team of passionate self-starters who believe the world is full of untapped opportunities. So, if you get fired up about making a real difference as part of a winning team like we do, we want to hear from you.


The Headlines:

The Business Process Manager – Order Management (OM) based in Milwaukee, Wisconsin, is a position within the Business Process Excellence Group, which is a new team at Molson Coors. This position is focused on shaping the future of how we work around the US and the World as you build relationships with business units, expert users, Global Business Services (GBS) centers, and implement global process standards while sharing best practices and identifying opportunities to improve our Order Management (Domestic/Export/Import) & Load Consolidation. You will also assist in enhancing distributor service and order fulfillment.


In this role, you will report to the Business Process Owner-Order to Cash and work closely with a variety of internal and external stakeholders, including but not limited to our supply chain, finance, and IT organizations.


The Responsibilities:

  • Involvement and support in energizing the adoption of the BPE framework and governance, across the areas of the business, related to Order Management/Load Consolidation and relevant master data (such as Customer Material Information Record (CMIR)).
  • Lead a network of Expert Users to support sustainment.  Ensure operating procedures are established to support execution and adoption; training materials are created and/or maintained to align with process changes.
  • Create a seamless and positive internal and external customer and distributor experience. This involves proactively seeking and actioning feedback from key stakeholders.
  • Provide leadership and support to Breweries, the Customer Service Excellence organization and other business functions with consistent process enhancements and solution adoption.
  • This role will drive operational efficiencies and financial returns both globally and regionally by continuously improving our processes.
  • Partner with other process teams to monitor, manage, and report on solution adoption metrics and KPIs.
  • Provide key support to any integration efforts.


The Qualifications:

  • Bachelor’s degree in business, supply chain management, or IT  with a minimum of 5 years of relevant work experience, preferably in Supply Chain Management or Customer Supply Chain Management with understanding of end-to-end processes
  • SAP functional experience where applicable (ECC, CRM, APO, EM, GATP, Load Optimization tools, EWM)
  • Experience with the DRIVE (Distributor Ordering) tool and LoadBuilder/Load Optimization tools are a huge plus
  • Experience leading continuous improvements initiatives across cross functional teams
  • Excellent verbal and written communication skills and strong computer proficiency (e.g. MS Office – Word, Excel, Visio, Outlook)
  • Ability to work in virtual teams, matrixed organization and fast paced environment
  • Interpersonal savvy –work collaboratively and build relationships with all customers with diverse cultures, geographies, and personalities.
  • Look beyond symptoms of problems to develop sound, logical analysis to solve difficult problems


Work Perks that You Need to Know About:  

  • As the world’s family brewer, we have the scale to make big things happen and still get to know colleagues on a first name basis across the globe with a multitude of opportunities for growth and development
  • You can become a Certified Beer Enthusiast through in-house training that includes everything from brewing techniques to beer tasting and food pairings.
  • Participation in our Total Rewards program with a competitive base salary, incentive plans, parental leave, health, dental and 401K benefits – and of course, free beer!
  • Variety of opportunities to get involved with your colleagues – from Employee Resource Groups to volunteer events in the community, there’s something for everyone
  • Work within a fast paced and innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences

At Molson Coors we seek diversity. Differing perspectives lead to challenging the expected, which keeps new ideas bubbling up. We’re an equal opportunity employer and invite applications from candidates from all backgrounds, race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic. We take pride in celebrating our unique brew.

Nearest Major Market: Milwaukee