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Customer Service Specialist

Date:  May 7, 2025
Location: 

Haskovo, 26, BG

Requisition ID: 34945 

Customer Service Specialist

 

Location:  Haskovo, Bulgaria

Reports to: Customer Service Lead

Direct reports: No

 

Position overview:

The Customer Service Specialist acts as a liaison between our customers and the sales and production departments.

The role is responsible for the effective implementation of the order management processes and its compliance with internal procedures.

 

What you will do (key responsibilities):

 

  • Receive and register customer and sales requests and monitor their implementation
  • Support the sales team by actively communicating current promotions to customers
  • Work on customer complaints, bonuses and credit notes
  • Summarize and prepare performance reports
  • Strive to make optimal usage of distribution vehicles` capacity
  • Assist the Customer Service Lead in his daily work and the implementation of key projects/processes

 

If you have the following … we want to hear from you!

  • Preferably bachelor’s degree
  • Experience in sales and/or distribution would be considered as an advantage
  • English - basic level
  • Excellent command in MS Office, especially Excel (experience sorting and filtering data, Lookup and other functions)
  • Positive attitude
  • Analytical thinking
  • Effective Communication

 

Perks:

  • Inclusive culture fostering innovation and diverse perspectives.
  • Authentic heritage and career opportunities in the beer industry.
  • Challenging projects enhancing capabilities.
  • Remuneration package including well-being benefits, perks, and flexibility.

 

If you appreciate all this as a great development opportunity, don't hesitate and click the "Apply" button. Only shortlisted candidates will be contacted.

Job Posting Grade: 7 

 

Molson Coors is an equal opportunity employer.  We invite applications from candidates of all backgrounds, race, color, religion, sex, national origin, age, disability, veteran status or any other characteristic. If you have a disability and believe you need a reasonable accommodation during the application or recruitment processes, please e-mail jobs@molsoncoors.com.

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